1. Introduction
Izipho Gifts & Promotions supplies promotional products, branded clothing, corporate gifts, workwear and related branding services. By using our website, requesting a quote, approving artwork, placing an order or accepting delivery, you agree to these Terms & Conditions.
References to "Izipho", "we", "us" or "our" mean Izipho Gifts & Promotions. References to "customer", "you" or "your" mean the person, company or organisation requesting products or services from us.
2. Quotations, Pricing and Orders
- Website catalogue prices, images and product information are guides only and may change without notice.
- A formal quote confirms pricing, stock availability, branding method, estimated lead time and any special conditions known at the time of issue.
- Quotes are valid for the period stated on the quote. If no period is stated, prices should be reconfirmed before payment or purchase order submission.
- An order is accepted only once Izipho has issued written confirmation and any required payment, purchase order, artwork or approval has been received.
- For branded, customised or sourced-to-order items, cancellations may not be possible once stock has been reserved, artwork has been prepared or production has started.
3. Payment Terms
Payment terms are stated on the formal quote or invoice. Izipho may require full payment, a deposit or approved account terms before starting procurement, branding or delivery.
Goods remain the property of Izipho until paid for in full. Late payment may delay production, delivery or release of goods and may result in additional costs where suppliers, couriers or branding partners charge fees.
4. Artwork, Branding and Customer Approval
- Customers must provide suitable artwork in the requested format, preferably vector files such as AI, EPS, SVG or print-ready PDF.
- Artwork redrawing, clean-up, layout changes, mockups or additional preparation may attract artwork fees.
- Branding colours, placements, sizes and production results may vary slightly due to material, method, lighting, screen display and manufacturing tolerances.
- Customers must check all artwork proofs carefully before approval, including spelling, logos, colours, placement, quantities, sizes and product details.
- Once a proof is approved, Izipho is not responsible for errors that were visible on the approved proof.
5. Production, Lead Times and Delivery
Lead times are estimates and begin only once all required information, payment, stock confirmation and artwork approval have been received. Lead times may change because of supplier stock, branding capacity, courier delays, public holidays, load shedding, customs, payment delays or late approvals.
Izipho will take reasonable steps to communicate changes and help customers meet required dates, but urgent deadlines must be confirmed in writing before the order is placed.
6. Product Availability and Substitutions
Stock is subject to availability and can change quickly. If an item becomes unavailable, Izipho may recommend a suitable alternative. Any substitution must be accepted by the customer before we proceed where the change affects product type, colour, quality, price or branding suitability.
7. Customer-Supplied Goods
Where Izipho agrees to brand customer-supplied goods, those goods are supplied at the customer's risk. We may request additional units for testing, setup or spoilage. Izipho is not liable for replacement of customer-supplied goods damaged because of hidden defects, unsuitable material, incorrect product information or normal branding risk unless otherwise agreed in writing.
8. Samples, Returns and Defects
- Samples may be charged for and may not always be returnable, especially where packaging is opened, the product is handled, branded or sourced specially.
- Sample return handling thresholds may change. The current editable threshold is R30 excluding VAT unless updated by Izipho.
- Claims for shortages, incorrect items or visible defects must be reported in writing as soon as reasonably possible after delivery.
- Branded, customised, worn, washed, altered or used items cannot be returned unless they are defective and the defect is accepted by Izipho or the relevant supplier.
9. Limitation of Liability
Izipho will not be liable for indirect loss, loss of profit, missed event dates, reputational harm or consequential damages arising from product delays, supplier shortages, artwork approval errors, courier delays or customer-provided information. Our liability is limited to the amount paid for the affected goods or services, unless applicable law requires otherwise.
10. Privacy and POPIA
Izipho processes customer, company, artwork and order information to provide quotes, manage orders, deliver goods, communicate about projects and comply with legal or accounting requirements. Our handling of personal information is described in our Privacy Policy.
11. Governing Law and Updates
These terms are governed by the laws of the Republic of South Africa. Izipho may update these terms from time to time. The version published on this page applies unless a signed written agreement or formal quote states otherwise.