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Privacy & POPIA

Privacy Policy

How Izipho Gifts & Promotions collects, uses, stores and protects personal information for website visitors, quote requests, orders, artwork, payments and customer accounts.

This Privacy Policy is designed for plain-English transparency and POPIA-aligned customer confidence. It explains what information Izipho may process when you browse, request quotes, upload artwork, approve branding or place orders.
Account detailsContact, company, login and procurement records.
Artwork dataLogos, brand files, proof approvals and instructions.
Protected accessReasonable security controls and limited access.
Your choicesAccess, correction, deletion and marketing opt-out rights.

1. Introduction

Izipho Gifts & Promotions respects your privacy and is committed to protecting the personal information entrusted to us.

This policy explains how we collect, use, store, share and protect personal information when you visit our website, create or access an online account, request a quotation, place an order, submit artwork, make a payment, contact our team, participate in promotions or otherwise engage with us.

2. Who We Are

In this policy, "Izipho", "we", "us" and "our" refer to Izipho Gifts & Promotions. For purposes of the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, Izipho is the responsible party where we determine why and how personal information is processed.

3. Information We May Collect

Personal information is information that identifies you or can reasonably be linked to you. Depending on how you interact with Izipho, we may collect:

  • Identity and contact details such as name, company, role, email, mobile number, billing address and delivery address.
  • Account information such as login details, preferences, saved addresses, quote history, order history and account activity.
  • Quotation and order information such as products requested, quantities, sizes, colours, branding methods, deadlines, purchase orders, artwork approvals and delivery instructions.
  • Artwork and branding information such as logos, trademarks, photographs, graphics, brand guidelines, colour references, design files and proof approval records.
  • Payment and financial information such as payment status, transaction references, proof of payment, VAT information and invoicing records.
  • Communication records such as emails, WhatsApp messages, website forms, complaints, feedback, reviews and support requests.
  • Website and technical information such as IP address, browser, device, pages viewed, referring website, session information, errors and cookie identifiers.
  • Marketing preferences, consent records, opt-in or opt-out history and product interests where permitted by law.

4. How We Use Personal Information

We process personal information only where we have a lawful basis to do so, including consent, contract performance, legitimate business interests, legal obligations or another basis allowed by POPIA.

  • To operate the website, accounts, quote basket, RFQ process and customer dashboard.
  • To prepare quotes, check stock, source products, confirm pricing, process orders, manage artwork approvals and arrange branding or delivery.
  • To process payments, issue invoices, manage records and comply with tax, accounting and legal duties.
  • To communicate with customers about quotes, orders, artwork, delivery, support, complaints and service updates.
  • To improve products, services, website performance, catalogue content, search, user experience and security.
  • To send marketing only where allowed and to honour opt-out requests.

5. When We Share Information

We may share personal information with trusted service providers and partners where needed to provide our services. This can include suppliers, branding partners, couriers, payment providers, IT providers, website hosting services, professional advisers and authorities where required by law.

We do not sell personal information. Where third parties process information for Izipho, we expect them to protect it and use it only for the agreed purpose.

6. Storage, Security and Retention

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These controls may include access limits, secure account credentials, service-provider controls, backups and staff awareness.

We keep personal information only for as long as reasonably needed for the purpose collected, for operational records, to resolve disputes, to meet legal obligations or where a longer period is permitted by law.

7. Your Rights and Choices

Subject to legal limits, you may request access to your personal information, ask us to correct or update it, object to certain processing, withdraw consent where processing is based on consent, request deletion where appropriate, or opt out of direct marketing.

You are responsible for ensuring that any personal information, artwork, names, images, logos or third-party material you submit is provided lawfully and with the necessary authority.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential functions, remember preferences, understand performance, improve browsing and support security. You can manage cookies through your browser settings, although disabling some cookies may affect site functionality.

9. Children's Information

Our products and services are generally intended for adults and organisations. Where an order involves names, photographs, sizes or other information about children, the customer providing the information must confirm that it has the necessary authority and lawful basis to do so.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date or last updated date.

11. Contact Us

For privacy questions, corrections, account support or information requests, contact Izipho Gifts & Promotions at sales@iziphogifts.co.za.

This policy should be read with our Terms & Conditions, quote documents and any written agreement that applies to a specific order.